Shipping Information

Last updated: March 10, 2025

Welcome to Cellcom.it! We provide a fast and efficient shipping service for B2B companies and professionals. Below you will find all the essential information about our shipments.

📦 Shipping Times

Shipping times vary depending on the destination and shipping method chosen:

Standard Shipping: 72 working hours from order confirmation.

Express Shipping: 48 working hours for urgent orders.

Priority Shipping: 24 business hours for fast delivery (subject to availability).

⚠️ Order processing begins only after payment confirmation.

✅ Order Processing Procedure

1. Receiving Payment: After payment, the order is forwarded to the sales department for verification.

2. Order Confirmation: Once approved by the sales department, we will proceed to prepare the shipment.

3. Send Tracking Number: You will receive an email with your tracking number once your package has been shipped.

🚚 Shipping Methods

Express Courier (Standard or Priority).

Collection at our office (by appointment).

Shipping via customer’s courier (upon agreement).

📌 During checkout, you can choose the shipping option that best suits your needs.

💰 Shipping Costs

Costs are calculated automatically based on:

✅ Order destination.

✅ Shipping method chosen.

✅ Weight and dimensions of the package.

🔹 You can check the shipping costs in the cart before confirming the order.

📌 Orders over a certain amount are eligible for free shipping (if applicable).

📍 Order Tracking

After shipment, you will receive a confirmation email with tracking number to monitor your shipment.

🔹 How to track your shipment?

Go to the courier’s website and enter the tracking number.

Check the status of your order in your customer area on Cellcom.it.

⚠️ Any delays caused by the courier are not the responsibility of Cellcom Srl.

🌍 Shipping Destinations

We ship throughout Italy and to several countries in the European Union.

📌 If you have specific international shipping requirements, please contact us before placing your order.

🌎 International Shipping (Extra-EU)

For orders destined outside the European Union, the following may apply:

📌 Customs duties and import taxes, to be paid by the recipient.

📌 These charges are not included in the total cost

of the order and vary according to the regulations of the destination country.

🔹 Tip: Before ordering, we recommend that you consult your local customs office for information on import costs.

data protection, you may have the following rights:data protection, you may have the following rights:

Access: You can request a copy of your personal data.

Rectification: You can request the correction of inaccurate or incomplete data.

Deletion: You can request the deletion of your data, unless there are legal obligations to the contrary.

Objection to processing: You can object to the use of your data for certain purposes.

Data Portability: You can request the transfer of your data to another service provider.

To exercise these rights, please contact us using the details provided below.